Tried and tested: Slack
Slack is a project management tool that organises your conversations with team members into ‘channels’. Think of it like a separate WhatsApp conversation for each of your business’s main projects or customers.
Slack
A wise man once said “if you want less emails, send less emails”. You may be a serial sender or replier, either way slack will be a great tool for you.
Why I like it
Slack is basically my internal WhatsApp for business, which I use to cut down on back and forth email questions. Although slack can invite anyone to participate in a conversation thread (a ‘channel’), I use it exclusively for working with my business teams on projects. We have a channel for each customer, and within that channel we share key information, documents and quick questions so that we are all on the same page when it comes to the sales or operations cycle for each customer.
Admittedly a lot of this can be done through a CRM system (we’ll come onto those in some upcoming reviews), but what I like about slack is that it can easily be bolted on to any existing business, it has loads and loads of integrations so can combine with other software or apps (I run our company phone system through it!), it’s super simple to use (once you’ve followed the onboarding videos), and it has a kick-ass search function, meaning you can find information as soon as you need it for any purpose.
Channels can be open for all within your organisation (or ‘workspace’) to see, or private, it’s affordable, and a great way to minimize unnecessary work emails clogging up that inbox, allowing you to use your emails for more important things, such as building those client relationships and not missing important customer emails as they come in. That is worth it’s weight in gold when it comes to freeing up mental space.
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